Technical Support Channels
A Sixty–Minute Ticket Response Guarantee
Every single assistance request you send to us will be attended to within maximum sixty minutes. In case your trouble ticket or email needs additional assistance from a server admin, we’ll without delay forward it and leave a comment to inform you that your issue is being examined. If you take advantage of our Managed Servers package, any of the server management services included there will be executed at a time that suits you.
An Exceptional Client Care Service
Our help desk support staff will be available to you twenty–four–seven should you need help with the Site Control Panel or with any of the applications that we pre–install on your behalf on the server. And if you need help handling all the everyday administration tasks on your server, you can take advantage of our Managed Servers package, that includes data backup hard drive storage space, Operating System updates every week, problem troubleshooting and installation services, server monitoring and restarting services, etc.
An Intuitive Help Section
We have equipped our Site Control Panel with an elaborate knowledgebase, which includes elaborate explanations of all its features and functionalities. Also, we have filmed detailed video tutorials that will further instruct you how to perform a particular operation or troubleshoot a typically encountered issue. The how–to articles and the tutorial video clips are readily reachable from every section of the Site Control Panel through the Videos and Help buttons in the top right corner.