A 99.9% Server Uptime
We’ve built our shared hosting platform using dependable hardware and strongly tweaked software. Our administrators have installed a customized version of Security–Enhanced Linux on our web hosting servers in order to guarantee utmost safety and dependability. We have set up a number of denial–of–service protection units together with highly effective firewall software to make sure our internal network is unassailable and secure.
All our Linux shared hosting service packages include a 99.9% server uptime guarantee. And no matter which datacenter you choose, our uptime guarantee remains the same.
A 99.9% Network Uptime
Along with our cloud hosting platform, we have also built our own internal network in all our datacenters. Everything is based on top–class hardware parts built by Juniper. On top of that, on each router, we have configured a firewall with a complex set of rules with the intention to filter all shady requests.
This way, in all our data center facilities – in our data center in US, in our data center in UK, in our data center in FI, in our data center in Eastern Europe and in our data center in AU, you can enjoy a 99.9% network uptime guarantee. And this guarantee applies to all web hosting services in each and every datacenter.
A 30–Day Money–Back Guarantee
Despite the fact that we have done just about everything to minimize all possible risks with our cloud hosting plans and despite the fact that we offer first–rate technical support, there are occasions when the client is just not satisfied with what we are offering. Or he needs to migrate to a more powerful hosting service, such as a VPS server or a dedicated server.
That is why our company offers a 30–day money–back guarantee with all our cloud hosting packages, no questions asked. If you are not happy, you will receive your money back.
24/7 Technical Support
If you happen to run a web hosting firm, your customer service technicians are of principal importance. This is the reason why we’ve cautiously handpicked a highly knowledgeable group of support engineers, each with lots of years of practice behind his back. Thanks to them, our company offers 24x7 support with all our hosting plans.
And not just that, we offer a 1–hour response time guarantee. All customer support tickets are responded to in under an hour and our average ticket response time is below 20 minutes!