You will find a lot of shared hosting companies available, but the majority of them are resellers who have limited resources, especially when it comes to support. A good way to distinguish them is the option to get in touch with the company by phone. The level of support that you will get via this particular channel of communication may vary based on the supplier - some offer dedicated phone support, while others offer basic and customer support only as some issues are more time-consuming and it is much easier to be resolved through a ticket, especially when the issue needs to be escalated. However, it is good to know that you can always contact your hosting supplier since there are numerous small problems that can be managed efficiently and timely with a call, not mentioning that you will be able to get more details regarding the services before you become a client.
Phone Support in Shared Hosting
All our shared hosting packages come with phone support 14 hours a day even on public holidays, so that if you do not have an account yet, you're able to phone us and find out more about our solutions or if we'll meet the system requirements for your web sites. For your benefit, we have local telephone lines in the United States, the United Kingdom and Australia, so you'll be able to call the phone number which is closer to you. In case you're an existing customer, we can assist you timely with all the general and billing issues as well as with multiple technical matters to save you time and efforts - we acknowledge the fact that in some cases it is easier to consult with a live person to get things done promptly. Certainly, some matters simply cannot be taken care of over the phone, so in such a case you will have to take advantage of our ticketing system.
Phone Support in Semi-dedicated Servers
The support services forall semi-dedicated server packages that we provide include real-time phone support for fourteen hours daily. If you're unsure which plan will be suitable for your sites, you want to find out more about a package's features or you'd like to have any other type of info about our solutions, you can call any of the local numbers which we have in the United States, the UK and Australia and our customer support agents will assist you. In case you currently have an account, you'll be able to contact us about general and sales issues, although we're often able to help with a number of technical issues as well. For strictly tech troubles you will need to take advantage of our integrated ticketing system where the conversation between you and our technical support team will be in 1 place, which is the best option if your problem requires longer time to be taken care of or it needs to be escalated to our system administrators.