If you’ve ever got any queries relating to your web hosting package or you experience a problem with your sites, you’ll have to touch base with the respective hosting provider’s tech support team. It may not make a difference how quickly they’ll reply when you have a general question, but a problem such as a messed up application update, for example, may result in your website becoming broken or inaccessible online. And the longer you wait for the support team to help you, the longer the site will be offline. If you offer services or goods online, any outage will influence your website in a harmful way and you can lose existing or prospective customers. Many hosting providers, predominantly resellers, reply to tickets and e-mails within 24 hours, but in the digital space this is way too long, since clients will hardly ever come back to a website that is not functioning properly for long stretches of time.
One-Hour Response Guarantee in Shared Hosting
Our Linux shared hosting service offer a sixty-minute reply time guarantee, which suggests that irrespective of what question or problem you might have, we’ll always be there to lend you a helping hand. As a matter of fact, it rarely takes more than half an hour to get a problem fixed or an enquiry answered, and this is valid for both pre-sales and technical matters. Our help desk support team representatives will be at your disposal 24-7, even on official holidays and weekends, which implies that you will obtain instant support at all times. We understand precisely how invaluable time can be, so by the time we respond to your email or trouble ticket, we’ll have looked into the issue and, if we haven’t found a solution, we will supply you with more info about what you need to do on your end – when the case necessitates this. With our support service, you can be sure that there will be somebody to assist you momentarily, regardless of what time of day or night it is.
One-Hour Response Guarantee in Semi-dedicated Servers
Because of the fact that we recognize exactly how vital it is to get quick support, we promise that you’ll never have to wait around for more than an hour to get a reply to any ticket that you submit via your semi-dedicated server CP. As it is, you will rarely need to wait around for more than twenty-thirty minutes and this applies to any question no matter what its nature is – billing, technical or general. Plus, our client and technical support team is available 24 hours a day, 7 days a week, which suggests that even in case you post a ticket during national holidays, you will invariably get a blazing-fast response, which will contain the answer to an inquiry, the solution to a complication or the details necessary to solve an issue yourself – in case there’s something that you need to do on your end. With us, you’ll never need to waste an entire day waiting around for a reply like you would with other hosting companies.