A live chat is a real-time way of communication between a web hosting supplier's support team and its clients. It's a very efficient way to receive some info about the web hosting services or get some issue resolved because you are talking to a live agent. The advantages of using a real-time chat service rather than calling or opening a support ticket are the lower possibility of mistakes at the time you exchange info such as usernames or domain names, the more rapid response time since the communication is real-time and the fact that you do not have to stay on the chat constantly - you're able to do another thing while the agent investigates the issue involved. What's more, you will be able to become a part of a live chat room from any computer that's connected to the world wide web, avoiding the phone charges that you'll have to pay when you are calling to another country.
Live Chat Support in Shared Hosting
As part of the support services that we offer for all our Linux shared hosting service, we now have live chat support which is available 24x7, even on holidays. You will be able to contact us no matter if you already own an account or not, since we will support you with all sorts of things, ranging from giving you general info about our services if you are not a customer yet and you are thinking about ordering one of the packages, to assisting you with creating an email account in an e-mail client. A part of the problems are more complex and time-consuming, therefore you'll have to use the ticketing system that is built-in the Hepsia hosting Control Panel, but we can save you time and assist you in real time on the live chat for quite a few things.
Live Chat Support in Semi-dedicated Servers
We provide live chat support as standard with our services, so when you have any kind of questions regarding our Linux semi-dedicated servers, you will be able to talk with our customer care team at any time no matter if you've already purchased an account or not. Generally, the chat service is intended for pre-sales, billing and common questions and troubles, yet we're able to assist you with many tech questions too. We can help you pick the best plan for your websites in case you don't have an account yet, we can answer any billing questions or issues you could have or we can help you with installing your new email address on your PC or smart phone - all the aforementioned will be done in a timely manner since our live chat service is online all day long, each and every day. Every time you require help, you're able to talk with a representative and save considerable time.