A ticketing system is the most widespread means of communication that hosting companies offer to their customers. It’s most often part of the billing account and is the fastest way to deal with an issue that requires a certain period of time to examine or that has to be forwarded to a system administrator. Thus, all replies given by either side will be stored in the very same location in the event that someone else needs to work on the issue at hand and the info in the ticket will be accessible to all parties. The drawback of deploying a ticketing system with most hosting platforms is that it’s separate from the hosting Control Panel, which means that you will need to sign in and out of at least two accounts to execute a given task or to get in touch with the hosting company’s technical support team. In case you wish to manage a couple of domains and each one of them is hosted in a separate account, you will need to use an even larger number of accounts simultaneously. It can also take a substantial period of time for the hosting provider to respond to your ticket request.