A ticketing system is the most widespread means of communication that hosting companies offer to their customers. It’s most often part of the billing account and is the fastest way to deal with an issue that requires a certain period of time to examine or that has to be forwarded to a system administrator. Thus, all replies given by either side will be stored in the very same location in the event that someone else needs to work on the issue at hand and the info in the ticket will be accessible to all parties. The drawback of deploying a ticketing system with most hosting platforms is that it’s separate from the hosting Control Panel, which means that you will need to sign in and out of at least two accounts to execute a given task or to get in touch with the hosting company’s technical support team. In case you wish to manage a couple of domains and each one of them is hosted in a separate account, you will need to use an even larger number of accounts simultaneously. It can also take a substantial period of time for the hosting provider to respond to your ticket request.
Integrated Ticketing System in Shared Hosting
In contrast with what you may find with numerous other web hosting providers, the trouble ticket system that we’re using with our Linux shared hosting service is included in the Hepsia hosting Control Panel, which comes with all accounts. You won’t have to remember different logon names and passwords, as you’ll be able to manage both your tickets and the web hosting account itself in one place. So, in case you have an inquiry or stumble upon a complication, you can get in touch with our customer care team representatives immediately. Our system includes a clever search functionality. This suggests that even in case you have submitted tons of tickets over the years, you’ll be able to find the one that you want without any difficulty. Also, you can see knowledge base recommendations for troubleshooting common issues.
Integrated Ticketing System in Semi-dedicated Servers
In case you’ve opened a semi-dedicated server account with us and you wish to contact our customer support staff members, you will be able to submit a trouble ticket directly from your Hepsia hosting Control Panel instead of using an entirely different technical support platform like you will have to do with most web hosting providers on the marketplace. Our integrated ticketing system will permit you to post a new ticket effortlessly and to go through older tickets using a clever search filter. Also, you will be able to have a look at the relevant knowledge base articles that our system will present to you in accordance with the category that you choose for your new ticket. You can perform all of these activities without logging out of your Control Panel at any moment, so in case you encounter any problem or have an enquiry, you can contact our technicians and resolve the problem in question in no more than 60 minutes using one support platform.