The presence of the customer and technical support that a shared hosting company offers will tell you a lot about the services which they provide as well. In the event that you're allowed to use just emails and tickets, you have almost certainly found a reseller not the website hosting supplier. When this is the case, you'll probably have to wait for a couple of days so as to get an issue resolved since the reseller may not be checking their communication regularly or they may need to get in touch with the true website hosting company for further assistance. When the supplier offers several ways of communication with fast response time which are available anytime, they're most likely the top provider, not a reseller. So you will receive prompt assistance and top-notch support since they'll have immediate access to the servers where your account is. Regardless of the problem - technical or sales, it is generally much better to have the option to get in touch with your web hosting company directly through your preferred method of communication.
24/7 Customer Support in Shared Hosting
Our Linux shared hosting service come with 24/7/365 pre-sales, customer and technical support, so regardless if you're inquiring about our website hosting solutions before you make a purchase or you're a current client and you have a question or some problem, you will be able to contact us any time, which includes weekends and holidays. We have many channels to contact us - a couple of phone lines around the world for your convenience as well as live chat support for pre-sales, billing and basic questions; emails and support tickets for more technical matters or any matters which need extra time to research and resolve. In contrast to many other website hosting service providers, our trouble tickets come with a guaranteed maximum response time of just 1 hour, thus no matter what the problem is, it'll be resolved timely and you will not waste days to have something fixed.
24/7 Customer Support in Semi-dedicated Servers
You're able to try out our support services even before you aquire a semi-dedicated server account from us since we have telephone and live chat support for pre-sales, billing and general questions. Our agents can help you choose the best package or offer you info about our servers, to verify if the system requirements for your sites are met. If you're an existing client, you also have the option to get in touch with us via electronic mail or through our ticketing system, which is accessible through the Hepsia website hosting Control Panel. We guarantee that if you use these two ways of communication, you will get an answer within less than one hour and that’s 24/7, which includes weekends and official holidays. In case you've employed the website hosting services of other service providers, even large ones, you can compare the reply time due to the fact that it often takes a whole day for them to address a ticket.
24/7 Customer Support in VPS Servers
With our VPS servers, you will never need to wait for more than one hour to receive help for any type of difficulty that you may experience with the server or the software which comes pre-installed with it. We warrant this short response time for all of the tickets which you open from your billing Control Panel or email messages that you send to our tech support team. Furthermore, we have local telephone numbers in a number of countries around the globe as well as a live chat service where we can easily assist you with billing, pre-sales and basic questions. Customer and technical support is available 24/7/365 through the numerous means of communication, so regardless what your question or issue is, there's always someone to help you promptly. In the event that you need assistance with third-party software, which you cannot deploy or which gives you problems, you're able to take advantage of the Managed Services upgrade package that we provide for all our VPS plans.
24/7 Customer Support in Dedicated Servers
We are aware how important it is to receive well-timed support in general, let alone if you run an entire server, so every single dedicated server that we offer includes 24/7 support with one-hour reply time guarantee regardless of the problem. This service is cost-free for all problems with your server or the software that was installed from our admins through the setup, therefore you're able to contact us as many times as you would like, even during holidays. You can either open a ticket from your billing section or you can send an email message, and the actual reply time for either rarely surpasses 30 mins since we have administrators available 24x7x365. In case you need general info about our servers or you have a billing question/issue, you may also call one of the local phone numbers we have on as many as three different continents or you could use our live chat service and consult with a representative online. For third-party software support, we offer a Managed Services upgrade, that you can include to your server package from the billing Control Panel.